Refund policy

Because our products are handcrafted personal-care items, we cannot accept returns or exchanges on products that have been opened, used, or removed from their original packaging.

We accept return requests within 14 days of delivery for eligible items that are unused, unopened, and in their original condition and packaging.

To request a return, please contact us through our Contact page and include your order number and the reason for the request. Returns sent without prior approval will not be accepted.

Damaged, defective, or incorrect items
Please inspect your order when it arrives. If an item is damaged, defective, missing, or incorrect, contact us within 7 days of delivery and include:
Your order number
A description of the issue
Clear photographs of the item and shipping packaging
Once reviewed, we may offer a replacement, store credit, or refund, depending on the circumstances.
Non-returnable items
The following items cannot be returned:
Opened or used personal-care products
Items removed from their original packaging
Custom or personalized products
Gift cards
Clearance or final-sale items
Products damaged after delivery because of improper storage or handling.

Return shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

Original shipping charges are non-refundable. We recommend using a trackable shipping method, as we cannot guarantee receipt of returned packages.

Refunds

Approved refunds are issued to the original payment method after the returned item has been received and inspected.

Please allow additional processing time for your bank or card provider to post the refund.

Order cancellations

Orders may be canceled only before fulfillment or shipment begins. Because many products are prepared and packed shortly after purchase, cancellation requests cannot be guaranteed.

Once an order has shipped, it cannot be canceled.

Shipping delays and lost packages

We are not responsible for delays caused by the shipping carrier, weather, incorrect delivery information, or other circumstances outside our control.

If tracking shows that a package was delivered but you cannot locate it, please contact the carrier first and check with household members, neighbors, or your local delivery office.