Shipping policy
Last updated: August 1, 2026
Thank you for shopping with Rustic Breeze Handmade, operated by A & K Freight LLC.
Order Processing
Most in-stock orders are processed within 3–5 business days, excluding weekends and holidays.
Because our products are handcrafted in small batches, certain made-to-order, customized, or pre-order items may require additional processing time. Any extended processing time will be noted on the product page.
You will receive a shipping confirmation email with tracking information once your order has been shipped.
Shipping Rates
We currently ship within the United States.
Free standard shipping is available on qualifying orders of $35 or more, after discounts and before taxes.
Shipping charges for orders below $35 are calculated and displayed at checkout.
Delivery estimates shown at checkout begin after the order has been processed.
Estimated Delivery
Carrier delivery times are estimates and are not guaranteed. Delivery may be affected by weather, holidays, service interruptions, or other circumstances outside our control.
If we are unable to ship your order within the stated processing time, we will contact you with the option to accept the delay or cancel the unshipped order for a refund.
Tracking Your Order
Once your order ships, you will receive a tracking number by email.
You can also check your shipment through the Track Your Order link located in the footer of our website.
Tracking information may take up to 24–48 hours to update after the carrier receives the package.
Incorrect Shipping Addresses
Customers are responsible for providing a complete and accurate shipping address at checkout.
Please contact us as soon as possible if an address needs to be corrected. We cannot guarantee changes after an order has entered fulfillment or shipped.
If a package is returned because of an incorrect or incomplete address, the customer may be responsible for the cost of reshipping it.
Packages Marked as Delivered
If tracking shows that your package was delivered but you cannot locate it, please:
Check around the delivery location.
Ask household members or neighbors.
Contact the shipping carrier or local delivery office.
Please contact us if the package still cannot be located so we can review the situation with you.
Damaged, Missing, or Incorrect Items
Please inspect your order upon arrival.
Contact us within 7 days of delivery if an item arrives damaged, missing, or incorrect. Include your order number and clear photographs of the product and shipping packaging.
Once reviewed, we may provide a replacement, store credit, or refund, depending on the circumstances and product availability.
Warm-Weather Shipping
Some handmade products may soften during warm-weather transit. This does not necessarily affect their quality.
If a product arrives softened, allow it to return to room temperature before opening or using it. Severe heat-related damage should be reported within 7 days with photographs.
Contact Us
For shipping questions, please contact us through the Contact page on:
rusticbreezehandmade.com
Rustic Breeze Handmade
Operated by A & K Freight LLC